The Modern Dog Kitchener - Privacy Policy

Effective Date: June 1, 2025

Last Updated: November 10, 2025

1. Introduction

The Modern Dog Kitchener (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services, including daycare, boarding, and spa bookings.

By accessing our website or providing your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information to provide the best possible experience for you and your dog. This may include:

  • Contact Information: name, phone number, email address, and home address.

  • Pet Information: dog’s name, breed, age, health records, vaccination details, and behavior notes.

  • Booking Information: service type, appointment dates, payment preferences, and related notes.

  • Website Data: IP address, browser type, device information, and pages visited (via cookies or analytics tools).

3. How We Use Your Information

We use your information to:

  • Provide and manage our daycare, boarding, and spa services.

  • Communicate with you about bookings, updates, and promotions.

  • Maintain accurate vaccination and health records for safety.

  • Process payments and invoices.

  • Improve our website, customer experience, and marketing.

  • Comply with legal or regulatory requirements.

4. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Service providers who help us operate our business (e.g., booking software, payment processors).

  • Veterinary partners in case of emergencies involving your pet.

  • Legal authorities when required by law or to protect our rights and safety.

All third-party providers are required to maintain appropriate privacy and security safeguards.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyze usage.
You can disable cookies through your browser settings, though some parts of the site may not work properly without them.

6. Data Retention and Security

We retain your personal information only as long as necessary for the purposes described above.
We use secure systems and encryption where appropriate to protect your information from unauthorized access, loss, or misuse.

7. Your Rights

You have the right to:

  • Access and request a copy of your personal information.

  • Request corrections to any inaccurate data.

  • Withdraw consent or request deletion of your information (subject to legal and operational requirements).

To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 without parental consent.

9. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

The Modern Dog Kitchener
Daycare • Boarding • Spa
📍 73 King St. W, Unit 102, Kitchener, Ontario
📞 (226) 317-0628
📧 kitchener@themoderndog.ca

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.